(Online) aankopen

Juridische hulp bij (online) aankopen

Bij een (online) aankoop kan soms iets misgaan. Je bestelling komt niet aan, een product is kapot of je hebt spijt. Op deze pagina lees je wat je moet weten over retourneren, garantie en vergelijkbare problemen. Ook geven we je tips over hoe je problemen zelf kunt oplossen.

Pakket kwijt of niet bezorgd

Het kan voorkomen dat je pakket kwijtraakt of niet wordt bezorgd. Dat is erg vervelend, maar wat nu? Welke rechten heb je als koper? Welke stappen kun je nemen? En wie is verantwoordelijk voor de bezorging? Je leest het hier.

Lees meer over pakket kwijt of niet bezorgd

Product niet op voorraad of leverbaar

Je hebt op internet gezocht naar een product dat je al een tijd wilt kopen voor een goede prijs. Heb je het eindelijk gevonden, dan blijkt het niet meer op voorraad of leverbaar. Wat nu? Wij leggen uit welke stappen je kunt zetten.

Lees meer over product niet op voorraad of leverbaar

Wettelijke bedenktijd bij koop op afstand

Heb je iets online of op afstand gekocht? Dan heb je vaak recht op bedenktijd. Dat betekent dat je binnen een bepaalde periode je aankoop kunt terugsturen, zonder dat je een reden hoeft te geven. Op deze pagina lees je wat bedenktijd is, hoe lang hij duurt en wanneer je er gebruik van kunt maken.

Lees meer over wettelijke bedenktijd

Gebreken na aankoop tweedehands auto

Heb je een tweedehands auto gekocht zonder garantie en blijkt er iets mis mee? Dat kan problemen opleveren. Op deze pagina lees je wat je kunt doen als je na de aankoop gebreken ontdekt, welke rechten je mogelijk hebt en waar je op moet letten.

Lees meer over gebreken na aankoop

Meer over (Online) aankopen

Alles wat je moet weten over dit onderwerp, overzichtelijk uitgelegd in onze artikelen.

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